MaxWin

Privacy Policy

Last modified: November 25, 2025

This Privacy Policy explains how MaxWin collects, uses, and protects the information you share with us. Our goal is to maintain transparency and safeguard your privacy while managing your interactions with MaxWin.

By using our services or interacting with our platform, you confirm you understand and accept how your information will be processed as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and avoid sharing your personal information.

1. ABOUT US

References in this Privacy Policy to "MaxWin," "we," "us," "our" refer to MaxWin. As the "data controller," we are responsible for determining how your personal data is collected, stored, and used, in accordance with the relevant data protection laws and regulations.

2. INFORMATION WE COLLECT

We collect and process personal data to provide and enhance our services. This includes:

(a) Information You Provide to Us:

  • Details submitted when registering for an account on our platform, such as your name, email, and account details.
  • Information provided when linking accounts (e.g., external gaming, social, or streaming accounts) to your profile.
  • Records of correspondence with us via email or other channels.
  • Feedback and suggestions shared, as well as reports of bugs or issues submitted.

(b) Information We Collect Automatically:

  • Technical and usage data collected via server logs and cookies, such as your IP address, date and time of access, and pages accessed.
  • The website or source that referred you to our platform.
  • HTTP status codes or access status.
  • Browser type, version, and operating system details.

(c) Transactional and Activity Data:

  • Details of transactions you carry out with us through our platform.
  • Usage data, such as how you interact with and navigate our platform.

(d) Publicly Available Information:

  • Where appropriate and lawful, we may collect personal data from publicly available sources.

3. HOW WE USE YOUR DATA

We process your personal data for the following purposes:

  • Providing Services: To facilitate transactions, manage your account, and deliver the services you request.
  • Enhancing Our Platform: To improve the functionality, performance, and security of our platform.
  • Marketing and Promotions: To send you promotional materials and updates, provided you have given your consent.
  • Customer Support: To address your inquiries, resolve issues, and offer assistance when needed.

The legal bases for processing your personal data include: Consent, Performance of a Contract, Legal Obligations, and Legitimate Interests.

4. DATA SHARING

We do not sell your personal data. However, we may share it in the following circumstances:

  • Service Providers: Third-party companies that help us operate and maintain our platform.
  • Legal Authorities: When required by law, or when necessary to protect our legal rights.
  • Professional Advisors: Service providers such as auditors, legal advisors, or insurers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience on our platform. Cookies help us recognize returning users, understand usage patterns, and tailor content. You can manage your cookie preferences through your browser settings.

6. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. This includes transaction data for tax and regulatory compliance, and marketing preferences until you opt out. When data is no longer needed, it is securely deleted or anonymised.

7. YOUR RIGHTS

Under data protection regulations, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal exceptions.
  • Restriction: Request restriction of data processing in certain circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw consent for processing activities relying on consent.

8. DATA SECURITY

We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include encryption, access controls, and regular security audits.

9. INTERNATIONAL DATA TRANSFERS

If your data is transferred internationally, we ensure it is protected through standard contractual clauses or other approved mechanisms to ensure compliance with data protection laws.

10. UPDATES TO OUR PRIVACY POLICY

We may revise this Privacy Policy to reflect changes in our operations or to comply with new legal requirements. The revised version will be published on our website, and we will alert you to any significant updates. We encourage you to review the policy regularly to remain informed.

11. CONTACT US

For questions or concerns about this privacy policy, contact us at: support@maxwin.com